Privacy Policy
Last updated: August 10th, 2023
Introduction
AudioTranscription.ai ("we," "us," "our," or "company") respects the privacy of our users ("you" or "user") and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (the "Site") and our services (the "Services"). Please read this Privacy Policy carefully before using our Site or Services.
By accessing or using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site or Services.
Data collection
We collect personal information when you use our Site or Services. The personal information we collect may include your name, email address, IP address, location data, and usage data. We collect this information to provide and improve our Services and to communicate with you.
We process your personal information based on your consent and our legitimate interests. Our legitimate interests include providing and improving our Services, communicating with you, and personalising your experience on our Site and Services.
Lawful basis for processing
We process your personal information based on your consent and our legitimate interests. Our legitimate interests include providing and improving our Services, communicating with you, and personalizing your experience on our Site and Services.
International data transfers
We may transfer your personal information outside of the European Economic Area (EEA) to third-party service providers who help us operate our Site and Services. We ensure that appropriate safeguards are in place to protect your personal information, such as the use of standard contractual clauses approved by the European Commission.
Data usage
We use the personal information we collect to provide and improve our Services, to communicate with you, and to personalise your experience on our Site and Services. We may also use your personal information for marketing purposes, such as to send you promotional emails or to display targeted advertisements.
We may share your personal information with third-party service providers who help us operate our Site and Services, such as hosting providers, payment processors, and customer support providers. We require these service providers to use your personal information only for the purposes for which we have engaged them and to protect your personal information in accordance with this Privacy Policy.
We may also share your personal information with law enforcement agencies, government agencies, or authorised third parties if we are required to do so by law, court order, or other legal process.
Data protection
We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. We use industry-standard security measures to safeguard your personal information, including encryption, firewalls, and secure servers. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Cookies policies:
Cookies, Pixels, Local Storage and other similar technologies
We have outlined below the individual cookies we use and why we use them:
Cookie name - ga
Expiry period - 1 years
Purpose - Used by Google Analytics to distinguish users
More information - Cookie usage
Cookie name - _gat
Expiry period - 10 minutes
Purpose - Used by Google Analytics to throttle request rate
More information - Cookie usage
Cookie name - mp_
Expiry period -
Purpose - Used by Mixpanel for tracking user events and interactions
More information - Privacy Policy
Cookie name - twk_
Expiry period - Session / 6 months
Purpose - Used by tawk.to for live chat interactions
More information - Privacy Policy
Cookie name - TawkConnectionTime
Expiry period - Session
Purpose - Used to monitor time on live chat
Your rights
You have the right to access, correct, or delete your personal information at any time. You may also have the right to restrict or object to certain types of processing of your personal information or to receive a copy of your personal information in a portable format. To exercise these rights, please contact us using the contact information provided below.
Children's privacy
Our Site and Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are under the age of 16, please do not use our Site.
Contact information
support@audiotranscription.ai